Refund and Return Policy

This is a sample pagAt Riwayati Zaiqa, we believe in serving you the finest traditional taste with complete satisfaction. However, if something doesn’t go as expected, don’t worry — our simple and transparent Refund and Return Policy has got you covered.

1. Time for Refunds

You have 7 days from the day your order arrives to request a refund.
Just contact us within this period, and we’ll guide you through the process.

2. Return Policy

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it.
  • Be unused, unopened, and in its original packaging.
  • Include proof of purchase (receipt or invoice).

To start a return, please contact us at info@riwayatizaiqa.com or call +92 321 1464030.

Return Address:
Near Walled City Lahore, Pakistan

If your return is accepted, we’ll send you detailed instructions and a return shipping label.
Please note: Items sent back without prior approval will not be accepted.

3. Damages and Issues

Please check your order upon delivery and contact us right away if you receive a damaged, defective, or wrong item.
We’ll quickly evaluate the issue and make it right through a replacement or refund.

4. Non-Returnable Items

Some items cannot be returned, including:

  • Perishable or food products
  • Custom or personalized items
  • Beauty or personal care products
  • Sale items or gift cards

If you’re unsure whether your product qualifies for a return, please contact us before sending it back.

5. Refunds

Once we receive and inspect your returned item, we’ll notify you regarding the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note that banks or card issuers may take additional time to reflect the refund.
If more than 15 business days have passed since approval, please contact us at info@riwayatizaiqa.com.

For direct bank refunds, we may request your bank details. Refunds are typically completed within 24–48 hours after approval.

6. Exchange Policy

Want a different product?
The quickest way is to return your current item (once approved) and place a new order for your desired product.

7. Return Shipping Charges

Customers are responsible for the courier charges when sending items back.
We truly appreciate your cooperation in helping us serve you better!

8. Need Help?

Your satisfaction is our top priority!
If you have any questions or need assistance during your return or refund process, please reach out to us anytime:

📞 +92 321 1464030
📧 info@riwayatizaiqa.com

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